In this chapter one of Pink’s main ideas is that there is a
lack of motivation for people in the 21st centaury. He believes that
in most work settings, people neither enjoy nor perform routine tasks. This us
unlike the time of assembly lines and tedious farming work. He thinks that
because of this, the second motivation is becoming less and less effective in
the work environment. People don’t just want to do work to get paid, they want
to do it so that they can find some sort of self realization, pride or enjoyment.
He talks about how employers have an easier time getting their employees to do
things when they get across the understanding of the purpose of the task is.
This way, the employee doesn’t feel as though they are just doing work to get
it done and may not always try to do it as best they can. I can relate this to
my work as city sports. One of the main things that I do is merchandising the
store. A lot of my coworkers believe
that the purpose of this job is simply to put new things out on fixtures so
that people can see them and hopefully buy them. At first I believe this as
well, but it wasn’t until I was train to merchandise that I understood the
purpose of it and started to take it more seriously. The idea is not to just
throw clothing on a fixture, but to set it up in a way such that a customer
would look at it and want to buy it. We do small things like putting shirts on top
of pants and create an outfit. Or do a “color story” which basically puts all
the clothing of the same colors near each other so the entire display is more
appealing to the eye. Without this understanding it is easy to view the work as
dull and pointless, but once it was explained, it became something that was
very important to the success of sales in the store.
Understanding the purpose is clearly a key ingredient. So is having a stake in the success of the product. If it doesn't matter to you if the customers buy the clothes or not, you're far less likely to devote time on merchandising, right? So the owners need to find a way to make the employees care. Fear of getting fired works some times, but as Pink points out, it's not the best way to motivate good workers.
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